Customer Service Advisor resume example
Template: ATS classic
Summary
Friendly and organised customer service advisor with four years of experience in a busy contact centre. Known for calm, clear communication and resolving issues at the first contact.
Experience
- Handle around 70 calls and chats a day with a customer satisfaction score of 92 percent.
- Resolve 88 percent of enquiries at first contact, against a team target of 80 percent.
- Trained 10 new starters on billing queries and the complaints process.
- Served up to 150 customers a day and handled returns and complaints politely and accurately.
- Named employee of the month three times for customer feedback.
Education
Skills
- Active listening
- CRM and ticketing systems
- Complaint handling
- Typing speed 60 words a minute
Why this works
Contact centres hire for attitude and reliability, and they measure performance closely.
Use the metrics you know
Customer satisfaction, first contact resolution, call volumes and quality scores are the language of the role. If your employer shares them, use them. If not, describe what you handle in a typical day.
Show people skills with examples
"Calm" and "friendly" are easy to claim. A bullet about turning an upset customer into a repeat one, or training new starters, proves it.
Mention systems and channels
List the phone, email, chat and ticketing tools you have used. Recruiters often filter for them.
Keep it to one page
Most advisor roles need one clear page. Include your availability for shifts on the application, not here.
Use this example as a starting point