Cancel and refunds

Cancel and refunds

We want leaving to be as easy as joining.

Cancel online

You can cancel Premium yourself, online, in two clicks. Open Plan & billing in your account, choose Cancel subscription and confirm. Invoices and your payment method are in the customer portal run by our payment provider, Paddle, which you open from the same page.

What happens next

After you cancel, you keep Premium until the end of the period you have paid for, then your account moves to the free plan. Your CV is not deleted. Free plan limits apply, so if you have more than one CV, check Plans and prices for what changes.

We send a reminder email before each renewal, so a charge should never come as a surprise.

The 14-day refund

If you are not happy, you can have your money back within 14 days of a payment. We do not ask why. Open Plan & billing in your account and choose Request a refund. Premium stops straight away and the money reaches your card in 5 to 10 working days. You can use the 14-day refund once a year. The full rules are in the billing terms.

Failed payments

If a renewal payment fails, we try again and send you reminder emails. You have a 3-day grace period to fix your payment details before Premium pauses.

Changing plan

You can move from monthly to annual on the same page. You pay the difference straight away, adjusted for what you have already paid.

Receipts

Every payment comes with a receipt and a VAT invoice by email. Prices are shown including VAT, so the amount you see is the amount you pay.